Frequent is evidence.
It is not root cause.
Review up to 200 redacted tickets locally. Group by an explicit category or shared non-sensitive terms, see the rows and handling time behind each candidate, then decide what a human should merge, split, investigate or ignore.
Explainable recurring-ticket review
| Candidate / reason | Tickets | Hours | Affected | Confidence |
|---|
A shared category or words show similarity, not a shared cause. Read source tickets in your approved system, merge/split manually, and measure recurrence after a real fix.
Privacy and decision boundary: raw CSV content is parsed only in this browser and is not sent in analytics or the paid report. Redact before import. The grouping is deterministic lexical triage, not AI root-cause analysis, an ITIL problem record, a security finding or authorization to change production. Ticket counts and loaded labor cost do not prove avoidable savings.
$19/mo repair-baseline report
Turn the current aggregate candidates into an owner-review register, fix-effort sensitivity, baseline window and follow-up recurrence checklist. The subscription matches monthly re-runs; it does not replace your ITSM.
- aggregate candidate register with explainable grouping reason
- observed handling-time evidence and entered-cost sensitivity
- human merge / split / investigate / ignore decision fields
- repair owner, due date and before/after recurrence baseline
- monthly review and stop-rule checklist
Problem-management evidence and strong substitutes
先核对当前来源与工具边界Check current sources and tool limits first