“Refunded” is not one state.
Index the handoff.
Map one sanitized case from promise through approval, processor evidence and the customer-visible outcome. The tool exposes missing handoffs; it never executes a refund or claims money reached a bank.
One refund promise-to-proof timeline
| Boundary | Entered state | Decision |
|---|
Next evidence or human action
Business-day counts exclude weekends but not local bank holidays. “Succeeded” is processor state, not independent proof that the customer sees funds. Reconcile the actual processor, order/returns system and customer communication before acting.
Billing and privacy boundary: all checks run in this browser. Do not enter customer identity, contact data, full order/payment/refund IDs, card or bank data, credentials, private ticket text or dispute evidence. The tool does not connect to a processor or returns platform; issue, cancel or trace a refund; contact a customer or bank; calculate tax; decide policy or legal compliance; or guarantee arrival timing. Authorized support, finance and business owners control every real action.
$7/mo Refund Handoff Membership
Export a reusable sanitized case queue, promise/approval/processor/customer-state schema, due-review prompts and handoff receipt. It remains manual and read-only—no payment credentials or refund execution.
- multi-refund sanitized queue template
- promise and approval ownership register
- pending, failed, reversal and reference branches
- customer-update due-review prompts
- support-to-finance handoff receipt
- 30-day repeat-use and outcome evidence ledger
Current state semantics and strong substitutes
先核对当前来源与工具边界Check current sources and tool limits first