Measure both doors.
Do not guess at cancellation.
Record one authorized signup walk and one cancellation walk with abstract screen aliases, manual elapsed time, findability, channels, intercepts and completion evidence. No account access, screenshots, brand shaming or legal verdict.
Signup versus cancellation friction evidence table
| Path / step | Screen / action | Elapsed | Findability | Friction / channel | Offer / success | Evidence / owner | Review |
|---|
Observed differences and owner questions
A heavier cancellation path is an observation for human review, not by itself a legal violation. Context, jurisdiction, disclosures, consent, accessibility, security, regulated flows and support obligations require current qualified review.
Billing, authorization and legal boundary: the comparison runs in this browser. Observe only a demo, test tenant or owner-controlled environment. Never bypass access controls or enter a brand accusation, customer identity, contact detail, URL, screenshot, credential, token, payment data, refund record, dispute, private ticket or support transcript. The tool does not sign up, log in, cancel, refund, contact support, test accessibility, establish intent, determine law or certify a fair flow.
$12 once timestamped comparison + retest and owner pack
Turn the completed abstract comparison into a shareable evidence structure with screenshot placeholders, owner questions, remediation priorities and a retest ledger. Payment does not buy a legal conclusion or execution.
- signup and cancellation step ledger
- count, elapsed-time and findability comparison
- required-channel and intercept review queue
- screenshot placeholders without image upload
- owner, priority and target-date fields
- retest cases and sign-off page
Current primary status plus a mature built-in cancellation substitute
PMF pre-judgment 79/100 · genuine risk and clear buyer, thin differentiation and episodic audits constrain survival